Dimensional Insight Named 2021 Best in KLAS in Healthcare Business Intelligence/Analytics
8th Best in KLAS win and 9th #1 KLAS ranking demonstrates commitment to customers in generating sustainable outcomes improvement
Each year, KLAS publishes the Best in KLAS report, ranking vendors across the many technology and services markets within healthcare. This report amplifies the voice of the provider and payer communities, whose willingness to share their feedback with KLAS fuels this report.
Dimensional Insight was ranked the #1 vendor in healthcare business intelligence/analytics in the 2021 Best in KLAS report. This is the third year in a row and the eighth year overall that Dimensional Insight has achieved this honor.
“I wish that every vendor were like Dimensional Insight. In my book, they are the best analytical and technology partner I could have. The people that I work with from the vendor always keep their promises. The product actually works the way the vendor promised. I have never run into a situation where they said the product would work a certain way and then it didn’t. Diver Platform is a truly powerful analytical tool with the lowest cost that I have ever seen.”
KLAS also uses the customer scores to grade vendors in six different areas. Based on these scores, KLAS graded Dimensional Insight an A+ in culture, an A in loyalty, an A- in operations, an A- in product, an A in relationship, and an A- in value.
Vice President of Marketing, Dimensional Insight
“These grades are a direct reflection of the continuous collaboration between Dimensional Insight and our customers, and the commitment to generating sustainable improvements in our customers’ health systems. The Best in KLAS designation is an incredibly proud achievement for us.”
“We contracted for a certain set of outcomes, and the vendor exceeded those expectations. We expanded our vision midstream, and Dimensional Insight didn’t charge us a dime more. The vendor fulfilled the vision that was expressed to them. Dimensional Insight’s support was outstanding. Dimensional Insight bent over backward to try to appease every little thing. Even when we did something that caused an issue, the vendor corrected those issues for us or partnered with us to correct it. The product that Dimensional Insight delivered definitely fulfilled our vision.”
CEO and Co-founder, Dimensional Insight
“As always, we thank our customers for the candid feedback they provide to KLAS on their experience with our company. Our company is laser-focused on doing whatever it takes to ensure that our customers succeed, and the Best in KLAS award demonstrates that we are fulfilling on that commitment.”
“Dimensional Insight has devoted resources, and they are very thorough in their understanding of our needs. We don’t go back and forth with them like we do with other vendors. Dimensional Insight doesn’t commit to us until they fully understand us and can deliver what we are looking for. They are thorough and intuitive, and that is impressive. I have been in the data world for many years, and I don’t like the out-of-the-box approach. I like the customization of data because healthcare evolves. For me, the vendor is great. We work hand in hand with them. They do anything we ask them to do.”