920-436-8299 outreach@dimins.com

Using Analytics to Quickly Respond to COVID-19

Key takeaways

Hospital de la Concepción is using Dimensional Insight dashboards to see up-to-date data on COVID-19 patients in the hospital.

The dashboards are helping hospital staff and administrators properly react to COVID-19 in the hospital and take the proper measures to ensure the safety of staff and patients.

Dimensional Insight’s validated measures ensure consistency in the numbers employees and administrators are using to make critical decisions.

Background

Hospital de la Concepción is a world-class hospital in southwestern Puerto Rico that provides cutting-edge technology and an experienced medical team in a welcoming environment with modern facilities. The institution is the oldest medical facility in Puerto Rico, first opening its doors in 1511. It is affiliated with the Ascension Health organization, the largest Catholic non-profit health system in the United States.

The challenge

COVID-19 has presented hospitals with challenges unlike anything ever seen before. Not only do hospital staff need to understand how many and which patients have tested positive for COVID-19, but they also need to understand local trends for capacity planning and resource utilization, as well as finances for reimbursement.

In Puerto Rico, as in other areas of the United States, there are questions about the number of COVID-19 tests being conducted and whether there are enough, as well as the consistency of reporting numbers to the government.

The goal

Hospital de la Concepción wanted to use analytics to:

Make sure it was well-prepared to handle COVID-19 cases within its hospital, by having accurate and up-to-date numbers on capacity and utilization of beds, ventilators, ICU units, and isolation units.

See which cities have suspected or confirmed COVID-19 cases.

Have accurate statistics on positive test rates, recovery rates, and mortality rates, by demographic.

Ensure it was sending accurate numbers to the government.

The solution

Hospital de la Concepción has been using Dimensional Insight’s analytics platform since 2019 to help it better understand its hospital and emergency department operations. Dimensional Insight’s Measure Factory® technology creates measures or KPIs from the data it receives from different source systems, such as the hospital’s MEDITECH EHR. Measure Factory validates all data and ensures that staff, clinicians, and administrators are all looking at the same data in the same way.

Once COVID-19 hit, Hospital de la Concepción worked with Dimensional Insight to create a COVID-specific dashboard. This dashboard would provide continuous updates on data points such as ventilator, bed, ICU, and isolation room capacity and utilization, and positive test rates, recovery rates, and mortality rates. It would also include a map of cities that have suspected or confirmed COVID-19 cases, so staff could understand where in the community the greatest virus spread was, and it allowed the hospital to meet government reporting requirements, which is necessary for reimbursements.

The dashboard currently updates new cases every hour, and hospital staff are able to see where in the hospital COVID-positive patients are located. The hospital’s medical team uses the dashboard for its daily status call, and the nursing director uses it to relay information to the nursing teams.

The results

Hospital de la Concepción has been using Dimensional Insight’s analytics platform since 2019 to help it better understand its hospital and emergency department operations. Dimensional Insight’s Measure Factory® technology creates measures or KPIs from the data it receives from different source systems, such as the hospital’s MEDITECH EHR. Measure Factory validates all data and ensures that staff, clinicians, and administrators are all looking at the same data in the same way.

Once COVID-19 hit, Hospital de la Concepción worked with Dimensional Insight to create a COVID-specific dashboard. This dashboard would provide continuous updates on data points such as ventilator, bed, ICU, and isolation room capacity and utilization, and positive test rates, recovery rates, and mortality rates. It would also include a map of cities that have suspected or confirmed COVID-19 cases, so staff could understand where in the community the greatest virus spread was, and it allowed the hospital to meet government reporting requirements, which is necessary for reimbursements.

The dashboard currently updates new cases every hour, and hospital staff are able to see where in the hospital COVID-positive patients are located. The hospital’s medical team uses the dashboard for its daily status call, and the nursing director uses it to relay information to the nursing teams.

Download case study

Organization

Hospital de la Concepción

Industry

Healthcare

Location

San Germán, Puerto Rico

Customer since

2019

Website

www.hospitaldelaconcepcion.com/

Solution

Diver Platform

Download case study