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Using Diver to Improve Quality and Decision Making

Quick facts:

Organization: Sarasota Memorial Health Care System
Customer Since: 2004
Location: Sarasota, Florida
Website: www.smh.com
Solution: Diver Platform

Background

Sarasota Memorial Health Care System is among the largest public health systems in Florida. It is a full-service health system with specialized expertise in heart, vascular, cancer, and neuroscience services, and has a network of outpatient centers, long-term care, and rehabilitation centers.
Sarasota Memorial started working with Dimensional Insight in 2004. It originally used The Diver® Platform (Diver®) in its finance department, setting up daily dashboards that the hospital has used to help save time, cut expenses, and boost productivity. The hospital has since expanded its use of Diver into quality and clinical areas.

“Diver is essential to getting our quality and safety scorecards, as well as the results”

Jacquelyn Zaleski

Decision Support Quality Analyst , Sarasota Memorial

Improving Quality and Safety with Diver

Once the finance department was able to see improvements with Diver, Sarasota Memorial expanded its use to other areas, such as the quality department.

For example, management and director-level staff conduct routine surveys that are linked to staff merit increases. The surveys include chart audits, nursing interviews, and environmental care rounding. All of the information gathered is exported into a
Diver script using Integrator, Dimensional Insight’s ETL tool, and is then shown on a scorecard.

The scorecard shows an overall score with how everybody performed, and this is linked to merit increase calculations. Managers and staff can also use the scorecard to see which specific areas staff members are performing well on and which ones need improvement. The scorecard is available for most staff to see either in email or on a DivePort site.

“Diver is essential to getting our quality and safety scorecards, as well as the results,” says Jacquelyn Zaleski, Decision Support Quality Analyst at Sarasota Memorial.

Another way that the quality department uses Diver is for safety improvement. The Agency for Health Care Research and Quality (AHRQ) puts out a Safety Culture Survey that asks staff what they think of the safety culture of their organization. Sarasota Memorial put all of the AHRQ’s calculations into Integrator to develop a Diver dashboard featuring each component of the survey. The results can be shown as percentages, bar graphs or as written comments on the survey. Users can filter the results of the current survey or ones from the past.

Moving Forward

Diver continues to pick up momentum at Sarasota Memorial. In addition to the nurses and staff members who use the platform for their dashboards and scorecards, the emergency room director and leadership team have increased their use of ProDiver. The hospital is empowering more departments to build on the Diver usage. “We’re trying to do more,” Zaleski says. “This is all just the beginning of what we’d like to do with Diver.”
Next, Zaleski would like to increase the organization’s use of Diver for clinical tracking. The hospital is also hoping to upgrade to Spectre, Dimensional Insight’s new platform technology, for increased speed and performance.

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